Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Quality of an organization and sustained success<br>5 Context of an organization<br>6 Identity of an organization<br>7 Leadership<br>8 Process management<br>9 Resource management<br>10 Analysis and evaluation of an organization's performance<br>11 Improvement, learning and innovation<br>Annex A (informative) - Self-assessment tool<br>Bibliography

Abstract

Describes guidelines for enhancing an organizations ability to achieve sustained success.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	QS/1/2