Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Terms, definitions and abbreviations<br>3 Organizational principles, culture and strategy<br>4 Service planning and design<br>5 Systems and tools for the prevention and <br>&nbsp;&nbsp;detection of fraud and financial abuse<br>6 Helping customers to make informed decisions<br>7 Identifying customers at risk from financial harm<br>8 Taking action to prevent or reduce financial harm<br>9 Service evaluation<br>Bibliography

Abstract

Describes organizations for protecting customers from financial harm that might occur as a result of fraud or financial abuse.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	ZZ/3