Table of Contents

European foreword<br>Introduction <br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Relevance and benefits of service excellence<br>5 Principles of service excellence<br>6 Service excellence model<br>7 Elements of the service excellence model<br>Bibliography

Abstract

Gives guidance for the implementation of service excellence in order to create outstanding customer experiences, exceed customer expectations and achieve customer delight.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	SVS/0