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BS ISO/IEC 30105-2 : 2016

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BS ISO/IEC 30105-2 : 2016

INFORMATION TECHNOLOGY - IT ENABLED SERVICES-BUSINESS PROCESS OUTSOURCING (ITES-BPO) LIFECYCLE PROCESSES - PART 2: PROCESS ASSESSMENT MODEL (PAM)

British Standards Institution

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Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Processes and process performance indicators (level 1)<br>5 Process capability indicators (levels 1 to 5)<br>Annex A (informative) - Conformity of the process<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;assessment model<br>Annex B (informative) - Work product characteristics<br>Annex C (informative) - Correlation between ISO/IEC 20000<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and ISO/IEC 30105<br>Bibliography

Abstract

Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

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Document Type Standard
Status Current
Publisher British Standards Institution
Committee IST/60/3
Supersedes
  • 15/30291709 DC : 0