Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Symbols and abbreviated terms<br>5 Overview of SLAs for cloud services<br>6 Relationship between the cloud service<br>&nbsp;&nbsp;&nbsp;agreement and cloud SLAs<br>7 Cloud SLA management best practices<br>8 The role of cloud service level objectives,<br>&nbsp;&nbsp;&nbsp;cloud service qualitative metrics, remedies<br>&nbsp;&nbsp;&nbsp;and exceptions in the cloud SLA<br>9 Cloud SLA components<br>10 Cloud SLA content areas and their components<br>Bibliography

Abstract

Provides a set of common cloud SLA building blocks (concepts, terms, definitions, contexts) that can be used to create cloud Service Level Agreements (SLAs).

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	IST/38
Supersedes	16/30316173 DC : 0