Table of Contents

FOREWORD <br>1 Scope<br>2 Normative references<br>3 Terms, definitions and abbreviations <br>4 Reference and information models <br>5 Customer support message types <br>Annex A (normative) - XML schemas for message payloads<br>Bibliography <br>Annex ZA (normative) - Normative references to <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;international publications with their <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;corresponding European publications

Abstract

Describes the information content of a set of message types that can be used to support many of the business functions related to customer support.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	PEL/57
Supersedes	11/30187234 DC : 0