Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Overview of measurement framework (MF) and organization<br>&nbsp;&nbsp;&nbsp;maturity model (OMM)<br>5 ITES-BPO measurement framework (MF) for process capability<br>6 Rating and aggregating process attributes<br>7 Process capability level model - Achievement of<br>&nbsp;&nbsp;&nbsp;process capability levels<br>8 Organization maturity model (OMM)<br>9 Definition of organization maturity levels<br>10 Rules for deriving maturity levels from<br>&nbsp;&nbsp;&nbsp;process attribute ratings<br>11 Conditions for inclusion of process areas<br>Annex A (informative) - Conformity of the measurement<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;framework<br>Annex B (informative) - Conformity of the maturity model<br>Bibliography

Abstract

Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	IST/60/3
Supersedes	15/30291621 DC : 0