Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Purpose<br>5 ITES-BPO process context<br>6 ITES-BPO process structure<br>7 Stakeholders and stakeholder value definition<br>8 Process reference model<br>9 Process assessment model<br>10 Framework for assessment of process capability<br>11 Organization maturity model<br>12 Process capability assessment<br>13 Process risk determination<br>14 Process improvement<br>Bibliography

Abstract

Describes the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	IST/60
Supersedes	15/30316727 DC : 0