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BS PD ISO/IEC TR 20000-12 : 2016

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BS PD ISO/IEC TR 20000-12 : 2016

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 12: GUIDANCE ON THE RELATIONSHIP BETWEEN ISO/IEC 20000-1:2011 AND SERVICE MANAGEMENT FRAMEWORKS: CMMI-SVC[R]

British Standards Institution

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Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Use of ISO/IEC 20000-1:2011 and CMMI-SVC<br>5 Correlation of CMMI-SVC to ISO/IEC 20000-1:2011<br>Annex A (informative) - Correlation of ISO/IEC 20000-1:2011<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;to CMMI-SVC - Terms and definitions<br>Annex B (informative) - Summary correlation of ISO/IEC 20000-1:2011<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;to CMMI-SVC<br>Bibliography

Abstract

Gives guidance on the relationship between ISO/IEC 20000-1:2011 and CMMI-SVC V1.3 (through Maturity Level 3).

General Product Information

Document Type Standard
Status Current
Publisher British Standards Institution
Committee IST/60/2