Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Context of the organization
5 Leadership
6 Planning
7 Support
8 Operation
9 Performance evaluation
10 Improvement
Annex A (informative) - Clarification of new structure,
        terminology and concepts
Annex B (informative) - Other International Standards
        on quality management and quality management
        systems developed by ISO/TC 176
Bibliography

Abstract

Defines requirements for a quality management system when an organization: a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	QS/1
Supersedes	BS 5750-1(1987) : 1987 99/404059 DC : DRAFT NOV 99 93/408101 DC : APR 93 07/30135834 DC : 0 BS EN ISO 9003 : 1994 14/30273523 DC : 0 00/402847 DC : DRAFT SEP 2000 BS EN ISO 9002 : 1994