Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 General<br>5 Vehicles<br>6 Road recovery vehicle equipment<br>7 Personal safety and protective equipment <br>&nbsp;&nbsp;&nbsp;and clothing<br>8 Premises<br>9 Technicians<br>10 Training and health and safety for vehicle <br>&nbsp;&nbsp;&nbsp;technicians<br>11 Standard operating procedures<br>12 Customer service<br>13 Claims of conformity<br>Annexes<br>Annex A (informative) - Guidance on current best <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;practice for vehicle conspicuity 20<br>Annex B (normative) - Vehicle equipment<br>Annex C (normative) - Training and health and safety <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;for vehicle technicians - Additional guidance<br>Annex D (informative) - Recommendations for <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;customer service<br>Annex E (normative) - Accredited certification, inspection <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;bodies and accrediting organizations<br>Annex F (normative) - Auditor competence<br>Annex G (informative) - Complaints process<br>Bibliography<br>

Abstract

Describes a management system for road recovery operators.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	ZZ/4
Supersedes	BS PAS 43(2012) : 2012