Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Terms and definitions<br>3 Terminology used in ISO/IEC 20000<br>4 Service management systems<br>5 ISO/IEC 20000<br>6 Other related International Standards and Technical<br>&nbsp;&nbsp;Reports<br>Bibliography

Abstract

Specifies the core concepts of ISO/IEC 20000, identifying how the different parts support ISO/IEC 20000-1:2011 as well as the relationships between ISO/IEC 20000 and other International Standards and Technical Reports.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	IST/60/2