Table of Contents

European foreword<br>Introduction<br>1 Scope <br>2 Symbols and abbreviations<br>3 Service characteristics <br>4 Test items<br>5 Test customers<br>6 Performance indicator<br>7 Sample design<br>8 Report <br>9 Scalability<br>Bibliography

Abstract

Defines methods for measuring the quality of a re-forwarding service of domestic addressed mail that is collected, processed and delivered by postal service operators.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	SVS/4