Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Use of ISO/IEC 20000-1:2011 and ITIL<br>5 High-level correlation of ITIL to <br>&nbsp;&nbsp;ISO/IEC 20000-1:2011 Clauses<br>Annex A (informative) - Correlation of ISO/IEC 20000-1:2011<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;to ITIL Terms and definitions<br>Annex B (informative) - Correlation of ISO/IEC 20000-1:2011<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;clauses to ITIL-2011<br>Bibliography

Abstract

Gives guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	British Standards Institution
Pages
ISBN
Committee	IST/60/2