Table of Contents

Foreword
Acronyms used in this Technical Guide
1 INTRODUCTION
2 PERFORMANCE INDICATORS FOR THE WATER UTILITY
3 THE LINK BETWEEN PERFORMANCE INDICATORS AND WATER
  UTILITY OBJECTIVES
4 CREATING AND APPLYING A PERFORMANCE INDICATOR SYSTEM
5 RECOMMENDED MINIMUM SET OF PERFORMANCE INDICATORS
6 DISCUSSION OF DATA DEFINITIONAL NEEDS
7 RECOMMENDATIONS ON HOW TO PROCEED IN SETTING UP A
  PERFORMANCE INDICATOR SYSTEM
8 FINAL WORD
Bibliography
Appendix 1 - Core performance indicators
Appendix 2 - Context information
Appendix 3 - Template for variables
Appendix 4 - Data confidence grading methodology
Appendix 5 - FORMS for implementation

Abstract

Helps utility owners and operators in the use of the CAN/CSA-ISO standards. Also offers a consistent and standardized means of continuously improving their utility's effectiveness using performance indicators.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Canadian Standards Association
Pages
ISBN