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CSA ISO 10002 : 2004

M00013892

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CSA ISO 10002 : 2004

QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR COMPLAINTS HANDLING IN ORGANIZATIONS

Canadian Standards Association

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Abstract

Specifies guidance on the process of complaints handling related to products within an organization, including planning, design, operation, maintenance, and improvement.

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Document Type Standard
Status Current
Publisher Canadian Standards Association