Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Processes and process performance
  indicators (level 1)
5 Process capability indicators
  (levels 1 to 5)
Annex A (informative) - Conformity of the process
        assessment model
Annex B (informative) - Work product characteristics
Annex C (informative) - Correlation between ISO/IEC 20000
        and ISO/IEC 30105
Bibliography

Abstract

Defines the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Canadian Standards Association
Pages
ISBN