Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of measurement framework (MF) and
   organization maturity model (OMM)
5 ITES-BPO measurement framework (MF) for
   process capability
6 Rating and aggregating process attributes
7 Process capability level model - Achievement
   of process capability levels
8 Organization maturity model (OMM)
9 Definition of organization maturity levels
10 Rules for deriving maturity levels from process
  attribute ratings
11 Conditions for inclusion of process areas
Annex A (informative) - Conformity of the measurement
        framework
Annex B (informative) - Conformity of the maturity model
Bibliography

Abstract

Defines the lifecycle process requirements performed by the IT enabled business process outsourcing service provider for the outsourced business processes.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Canadian Standards Association
Pages
ISBN