Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Use of ISO/IEC 20000-1:2011 and CMMI-SVC
5 Correlation of CMMI-SVC to ISO/IEC 20000-1:2011
Annex A (informative) - Correlation of ISO/IEC 20000-1:2011
        to CMMI-SVC - Terms and definitions
Annex B (informative) - Summary correlation of ISO/IEC 20000-1:2011
        to CMMI-SVC
Bibliography

Abstract

Specifies guidance on the relationship between ISO/IEC 20000-1:2011 and CMMI-SVC V1.3 (through Maturity Level 3). Service providers can refer to this guidance as a cross-reference between the two documents to help them to plan and implement an SMS.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Canadian Standards Association
Pages
ISBN