Table of Contents

Foreword<br>0 Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Guiding principles<br>5 Code framework<br>6 Planning, design and development<br>7 Implementation<br>8 Maintenance and improvement<br>Annex A (informative) - Simplified examples of components of <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;codes for different organizations<br>Annex B (informative) - Inter-relationship of ISO 10001, ISO <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10002 and ISO 10003<br>Annex C (informative) - Guidance for small businesses<br>Annex D (normative) - Guidance on accessibility<br>Annex E (normative) - Guidance on input from interested parties<br>Annex F (informative) - Code framework<br>Annex G (informative) - Guidance on adopting a code provided <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;by another organization<br>Annex H (normative) - Guidance on preparing the code<br>Annex I (normative) - Guidance on preparing communication plans<br>Bibliography

Abstract

Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	Canadian Standards Association
ProductNote	Reconfirmed EN
Pages
ISBN