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CSA ISO/IEC 20000-2 : 2013

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CSA ISO/IEC 20000-2 : 2013

INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS

Canadian Standards Association

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Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Service management system general requirements<br>5 Design and transition of new or changed services<br>6 Service delivery processes<br>7 Relationship processes<br>8 Resolution processes<br>9 Control processes<br>Annex A (informative) - Interfaces between processes and<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;integration of processes with SMS<br>Bibliography

Abstract

Gives guidance on the application of an SMS based on ISO/IEC 20000-1.

General Product Information

Document Type Standard
Status Current
Publisher Canadian Standards Association
ProductNote Reconfirmed F