M00009635
New product
INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
Canadian Standards Association
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Availability date: 10/28/2021
Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Service management system general requirements<br>5 Design and transition of new or changed services<br>6 Service delivery processes<br>7 Relationship processes<br>8 Resolution processes<br>9 Control processes<br>Annex A (informative) - Interfaces between processes and<br> integration of processes with SMS<br>Bibliography
Gives guidance on the application of an SMS based on ISO/IEC 20000-1.
Published | |
Document Type | Standard |
Status | Current |
Publisher | Canadian Standards Association |
ProductNote | Reconfirmed EN |
Pages | |
ISBN |