M00009778
New product
QUALITY MANAGEMENT - CUSTOMER SATISFACTION - GUIDELINES FOR CODES OF CONDUCT FOR ORGANIZATIONS
Canadian Standards Association
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Availability date: 10/28/2021
Foreword<br>0 Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Guiding principles<br>5 Code framework<br>6 Planning, design and development<br>7 Implementation<br>8 Maintenance and improvement<br>Annex A (informative) - Simplified examples of components of <br> codes for different organizations<br>Annex B (informative) - Inter-relationship of ISO 10001, ISO <br> 10002 and ISO 10003<br>Annex C (informative) - Guidance for small businesses<br>Annex D (normative) - Guidance on accessibility<br>Annex E (normative) - Guidance on input from interested parties<br>Annex F (informative) - Code framework<br>Annex G (informative) - Guidance on adopting a code provided <br> by another organization<br>Annex H (normative) - Guidance on preparing the code<br>Annex I (normative) - Guidance on preparing communication plans<br>Bibliography
Provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.
Published | |
Document Type | Standard |
Status | Current |
Publisher | Canadian Standards Association |
ProductNote | Reconfirmed EN |
Pages | |
ISBN |