Table of Contents

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Abbreviations
4 Background
5 Quality of Service (QoS)
6 Cloud Services Market
7 QoS Assessment
8 SLA Template
9 Discussion and Conclusion
History

Abstract

Provides previous work on SLAs including ETSI guides from TC USER and contributions from EuroCIO, etc. and to derive potential requirements for cloud specific SLA standards.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	CLOUD