Table of Contents

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
   3.1 Definitions
   3.2 Abbreviations
4 General
   4.1 Relay service
   4.2 Text/text relay service
   4.3 Text relay service
   4.4 Spoken to spoken relay service
   4.5 Videophone relay service
   4.6 Additional services
5 Service description
   5.1 Basic Text Relay Service (TRS)
   5.2 Basic spoken to spoken relay service
   5.3 Basic videophone relay service
   5.4 Additional services
   5.5 Facsimile services
   5.6 Short message service (SMS)
   5.7 Paging
6 Call handling
   6.1 Operator procedures
   6.2 Confidentiality
   6.3 Calls to stored voice services
   6.4 Profanity, obscenity and illegality
   6.5 Language translation
7 System requirements
   7.1 Organization plan
   7.2 System reliability
   7.3 Traffic
   7.4 Transmission quality
   7.5 Quality assurance
   7.6 Operator Training requirements
   7.7 Operator proficiency requirements
   7.8 Operator counselling
8 Charges
9 Complaints handling
10 User information
History

Abstract

Defines guidelines for the features required by telecommunications Relay Services for text telephones.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF