Table of Contents

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Initial Phase
5 Hard of hearing and Deaf People: Who are they?
  5.1 Introduction
  5.2 Categories of people with hearing impairment
  5.3 Social identity of the heard of hearing
  5.4 Hearing impaired, telecommunications and hearing aids
  5.5 Discussion and conclusions
6 Assistive Technologies
  6.1 Purpose
  6.2 Telephones
  6.3 Coupling to hearing aids
  6.4 Text telephony
  6.5 Messaging
  6.6 Videotelephony
  6.7 Facsimile
  6.8 Multimedia
  6.9 Computer Telephony Integration
  6.10 The Future?
  6.11 Networks
  6.12 European projects of relevance
7 Symbols Research
  7.1 Initial research
  7.2 Classification of the Symbols
  7.3 Current Relevant Symbols
8 Test Procedures
  8.1 General
  8.2 Methodological Considerations
  8.3 Pilot Trial
  8.4 Main Trials
9 Videotelephone symbol - Comprehension test
  9.1 Test proposal
  9.2 Test conduct
  9.3 Test results
  9.4 Conclusion of the videotelephone symbol
      comprehension test
Annex A (informative): Design brief
Annex B (normative): Pilot Trial Materials
    B.1 Instructions to respondents
    B.2 Sample questionnaire pages
Annex C (normative): Brochure
Annex D (normative): Main Trial Materials
    D.1 Main - Instructions
    D.2 Main - Sample questionnaire pages
Annex E (informative): Tables with the results of the
        Portugal Trial
Annex F (informative): Tables with the results of the
        Netherlands Trial
Annex G (informative): Tables with the results of the
        Belgium Trial
Annex H (informative): Tables with the results of the
        Finland Trial
Annex I (informative): Tables with the cumulative results
        of all the Trials
Annex J (informative): Videotelephone comprehension
         test - Detailed results
Bibliography
History

Abstract

Provides reports on the background research, symbols development and evaluation undertaken to create a European Standard on symbols to identify telecommunication facilities for deaf and hard of hearing people. The symbols developed and defined in the final standard will be applicable to all telecommunication equipment, related signage and publications, that provide or reference the defined facilities and assistiave technologies which are intended to support telecommunications by deaf and hard of hearing people.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF