Table of Contents

Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Background characteristics of older people
  4.1 Demographic change
  4.2 Attitudes to technology
  4.3 Economic resources
  4.4 Employment
  4.5 Institutional living
  4.6 Housing situation
  4.7 Social isolation
  4.8 Summary and conclusions
5 Normal Age-related Changes
  5.1 Introduction
  5.2 Sensory change in vision
  5.3 Sensory change in hearing
  5.4 Motor changes
  5.5 Cognitive change
  5.6 Pathological change associated with older people
6 Design issues
  6.1 Design considerations relating to visual change
  6.2 Design considerations relating to changes in hearing
  6.3 Design considerations relating to changes in motor
      strength and skills
  6.4 Design considerations relating to cognitive change
7 Usability issues
  7.1 User description
  7.2 Task and scenario analyses
  7.3 Acceptance criteria
  7.4 Usability testing
Annex A: Bibliography
Index
History

Abstract

Emphasizes important issues in the design of telephone terminals for use by elderly and disabled people.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF 2