Table of Contents

Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 Introduction to the experiment
5 Method
  5.1 Subjects
  5.2 Experimental procedure
  5.3 Equipment
  5.4 Data capture
6 Results
  6.1 Personal data
  6.2 Performance
  6.3 Results for the "Assisted mode" (Turin sample)
  6.4 Results for the "Learning mode" (Berlin sample)
  6.5 Overall analysis
7 Detailed analysis
  7.1 Error analysis
  7.2 Timing
  7.3 Knowledge transfer
  7.4 Short questionnaire
  7.5 Long questionnaire
8 Discussion of results and conclusion
  8.1 Effects of the experimental implementation
  8.2 Critical issues identified during the study
  8.3 Conclusions
Annex A: Personal Data
      A.1 Personal data tables for the German and Italian subjects
Annex B: General Instructions
Annex C: Description of the Services
Annex D: Tasks and Questionnaires
Annex E: Error Analysis
      E.1 Types of errors vs. Tasks for PBI, Sessions 1 and 2,
          ("Assisted Mode")
      E.2 Types of errors vs. Tasks for PBI+, Sessions 1 and 2
          ("Assisted Mode")
      E.3 Types of errors vs. Tasks for PBI++, Sessions 1 and 2
          ("Assisted Mode")
      E.4 Types of errors vs. Tasks for PBI, Session 1
          ("Learning Mode")
      E.5 Types of errors vs. Tasks for PBI, Session 2
          ("Learning Mode")
      E.6 Types of errors vs. Tasks for PBI+, Session 1
          ("Learning Mode")
      E.7 Types of errors vs. Tasks for PBI+, Session 2
          ("Learning Mode")
      E.8 Types of errors vs. Tasks for PBI++, Session 1
          ("Learning Mode")
      E.9 Types of errors vs. Tasks for PBI++, Session 2
          ("Learning Mode")
Annex F: Responses to Long Questionnaire
History

Abstract

States the results of the research work conducted to develop a European Telecommunication Standard (ETS) defining a harmonized minimum man-machine interface (MMI) for the access and control of public network based telecommunications services, and in particular supplementary services.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF 1