Table of Contents

Foreword
1 Scope
2 References
3 Abbreviations
4 Introduction
5 Guideline principles
  5.1 Instructions
  5.2 Information amount
  5.3 Information content
  5.4 Completeness of information
  5.5 Compatibility of instructions
  5.6 Instructional steps
  5.7 Modular presentation
  5.8 Locating information
  5.9 Information legibility
  5.10 Indication of movements
  5.11 Emergency information
  5.12 Labelling
  5.13 Pictographic instructions
  5.14 Textual instructions
  5.15 Choice of language
  5.16 Multiple languages
  5.17 Alternative methods for presenting instructions
  5.18 International calls
  5.19 Tariffs
  5.20 Other information
6 Index
Annex A: Example of the implementation of the design principles
History

Abstract

Provides a set of guideline principles for the design of user instructions for public telecommunications terminals, particularly as applied to payphones.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF 1