Table of Contents

Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
  3.1 Definitions
  3.2 Symbols
  3.3 Abbreviations
4 What is a Stored Voice Service?
  4.1 Definition
  4.2 Classification of Stored Voice Services
  4.3 Comparison of command dialogue and interactive dialogue
  4.4 Complexity of SVS dialogues - classification of stored
      voice services
5 Guidelines
  5.1 General SVS design principles
  5.2 Guidelines on the structure of a dialogue
  5.3 General principles on user control over a dialogue
  5.4 Guidelines on user procedures for specific steps of a
      dialogue
  5.5 Guidelines on commands attached to common user controls
  5.6 Recommendations for announcements used in SVS
  5.7 Recommendations for tones in SVS
  5.8 Visual display of text
6 Applications of guidelines
  6.1 Application to a banking service
  6.2 Application to a Universal Personal Telecommunication
      service
History

Abstract

Gives a set of generic user control commands for access and control of these services.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF 1