Table of Contents

Foreword
Introduction
1 Scope
2 References
3 Definitions, symbols and abbreviations
4 Generalizing from memory research
5 Methods of learning
  5.1 Passive listening
  5.2 Repeated reading and verbatim recall
  5.3 Incidental learning and levels/amount of
      processing
  5.4 Memorizing numbers
  5.5 Learning the * and # symbols
  5.6 Learning the services
  5.7 Other ways to aid learning
  5.8 Interference
  5.9 Organization and improving memory performance
6 Using a reminder card
  6.1 Relevant findings
7 Issues still to be reviewed
  7.1 Effect of age on remembering the codes
8 Summary conclusions
History

Abstract

States the results of the research work conducted to develop a European Telecommunication Standard (ETS) defining a harmonized minimum man-machine interface (MMI) for the access and control of public network based telecommunications services, and in particular supplementary services.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF 1