Table of Contents

Foreword
Introduction
1 Scope
2 References
3 Impairments and disabilities
  3.1 Visual impairment
  3.2 Auditory impairment
  3.3 Impairment of speech production
  3.4 Reading difficulties
  3.5 Reduced language comprehension
  3.6 Mobility impairment: legs and feet
  3.7 Motor impairment in arms and hands, reduced strength
  3.8 Impairment of growth
  3.9 Intellectual impairment
4 Conclusions and further work
Annex A (Informative): List of proposed recommendations with
        references to disabilities
      A.1 Access to terminals
      A.2 Terminal ergonomics: keys and displays
      A.3 Operational procedures and alternative representation
          of relevant procedure information
History

Abstract

Identifies some of the main factors that can inhibit the access to and use of telecommunication services for people with special needs. Also proposes recommendations for changes and improvements in terminals and services to make basic telecommunication services accessible to as many people as possible.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	HF 2