Table of Contents

Intellectual Property Rights
Foreword
Introduction
1 Scope
2 References
3 Definitions and abbreviations
  3.1 Definitions
  3.2 Abbreviations
4 Why User Representation in ETSI Standardization process is crucial
  4.1 User - defined subdivisions
  4.2 User Group role in defining user requirements
5 Different types of Standard
  5.1 Terminals
  5.2 Interfaces
  5.3 Services
6 Definition of requirements for ETSI Projects or Work Items
  6.1 Accessibility/Design for All
  6.2 Adaptability
  6.3 Child safety issues
  6.4 Comprehensible standards
  6.5 Consistency of user interface
  6.6 Cost transparency
  6.7 Ease of use
  6.8 Environmental issues
  6.9 Error tolerance and system stability
  6.10 Explorability
  6.11 Health and safety issues
  6.12 Multi-cultural and multi-lingual aspects
  6.13 Provision of system/service information
  6.14 Privacy and security of information
  6.15 Quality of service (QoS), system reliability and durability
  6.16 Rating and grading systems
  6.17 Reliability of information
  6.18 Terminology
  6.19 Use of graphical symbols
7 Improving the user involvement in the standardization process
  7.1 Obstacles to the users' involvement
  7.2 Incentive for users to take part in the standardization
       process
  7.3 Means to improve the direct user involvement in the
       standardization process
  7.4 Other means to capture the users' requirements
8 Improving the co-operation between standard makers and users
  8.1 Defining user requirements
  8.2 Formulation of users' requirements
9 Making users better aware of ETSI standards
Annex A (informative): Checklist for involving end-users
        in the development of standards
Annex B (informative): Bibliography
History

Abstract

Provides guidance to a Technical committee and any other Technical body on how user requirements are to be taken into account during a standardization process.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	European Telecommunications Standards Institute
Pages
ISBN
Committee	USER