Table of Contents

FOREWORD
1 Scope
2 Normative references
3 Terms, definitions and abbreviations
4 Reference and information models
5 Customer support message types
Annex A (normative) - XML schemas for message payloads
Bibliography

Abstract

Defines the information content of a set of message types that can be used to support many of the business functions related to customer support.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Electrotechnical Committee
Pages
ISBN
Committee	TC 57