M00022277
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INFORMATION TECHNOLOGY - SERVICE MANAGEMENT - PART 2: GUIDANCE ON THE APPLICATION OF SERVICE MANAGEMENT SYSTEMS
Institute of Electrical & Electronics Engineers
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Availability date: 10/28/2021
Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Service management system general requirements
5 Design and transition of new or changed services
6 Service delivery processes
7 Relationship processes
8 Resolution processes
9 Control processes
Annex A (informative) - Interfaces between processes
and integration of processes with SMS
Bibliography
Specifies guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.
Published | |
Document Type | Standard |
Status | Current |
Publisher | Institute of Electrical & Electronics Engineers |
Pages | |
ISBN |