Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Use of ISO/IEC 20000-1:2011 and ITIL
5 High-level correlation of ITIL to ISO/IEC 20000-1:2011 Clauses
Annex A (informative) - Correlation of ISO/IEC 20000-1:2011
        to ITIL Terms and definitions
Annex B (informative) - Correlation of ISO/IEC 20000-1:2011
        clauses to ITIL-2011
Bibliography

Abstract

Gives guidance on the relationship between ISO/IEC 20000-1:2011 and a commonly used service management framework, ITIL.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1
Supersedes	ISO/IEC TR 20000-11 : 0