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ISO 10004 : 2018
M00023497
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ISO 10004 : 2018
Quality management -- Customer satisfaction -- Guidelines for monitoring and measuring
International Organization for Standardization
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Abstract
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
General Product Information
| Document Type | Standard |
| Status | Current |
| Publisher | International Organization for Standardization |
| Committee | TC 176 |
| Supersedes |
|