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ISO 10001:2018

M00023517

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ISO 10001:2018

Quality management -- Customer satisfaction -- Guidelines for codes of conduct for organizations

International Organization for Standardization

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Abstract

This document gives guidelines for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

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Document Type Standard
Status Current
Publisher International Organization for Standardization
Committee TC 176
Supersedes
  • ISO 10001 : 2007