Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Guiding principles and organizational commitment
5 The collection process
6 The moderation process
7 The publication process
Bibliography

Abstract

Gives requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 290