Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Quality of an organization and sustained success
5 Context of an organization
6 Identity of an organization
7 Leadership
8 Process management
9 Resource management
10 Analysis and evaluation of an organization's performance
11 Improvement, learning and innovation
Annex A (informative) - Self-assessment tool
Bibliography

Abstract

Provides guidelines for enhancing an organization's ability to achieve sustained success.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 176
Supersedes	ISO 9004 : 2009