Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms and process structure
5 Overview of this document
6 Governance process (GO)
7 Service Control process (CO)
8 Service relationship process (RE)
9 Service incident process (IN)
10 Service Delivery roles
11 Service Delivery Work Product Description
12 Software tools requirements
Bibliography

Abstract

Gives guidance to manage a set of services delivered to customers.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1