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ISO 16355-4 : 2017

M00024354

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ISO 16355-4 : 2017

APPLICATIONS OF STATISTICAL AND RELATED METHODS TO NEW TECHNOLOGY AND PRODUCT DEVELOPMENT PROCESS - PART 4: ANALYSIS OF NON-QUANTITATIVE AND QUANTITATIVE VOICE OF CUSTOMER AND VOICE OF STAKEHOLDER

International Organization for Standardization

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Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Basic concepts of QFD<br>5 Integration of VOC and VOS analysis and product<br>&nbsp;&nbsp;&nbsp;development methods<br>6 Types of QFD projects<br>7 VOC and VOS analysis team membership<br>8 Seven management and planning tools<br>9 Analysis of the voice of customer (VOC) or voice<br>&nbsp;&nbsp;&nbsp;of stakeholder (VOS)<br>10 Structuring information sets<br>11 Prioritization<br>12 Quantification<br>Bibliography

Abstract

Specifies the analysis of the voice of the customer (VOC) and the voice of the stakeholder (VOS).

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Document Type Standard
Status Current
Publisher International Organization for Standardization
Committee TC 69
Supersedes
  • ISO/DIS 16355-4 : 60.00 (2017)