Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Basic concepts of QFD<br>5 Integration of non-quantitative voice of customer<br>&nbsp;&nbsp;(VOC) and voice of stakeholder (VOS) acquisition<br>&nbsp;&nbsp;with customer research methods<br>6 Types of new technology and product development<br>&nbsp;&nbsp;project for which VOC and VOS can be acquired<br>7 VOC and VOS acquisition team membership<br>8 Tools for VOC and VOS acquisition and analysis<br>9 New technology and product development voices<br>Bibliography

Abstract

Defines the non-quantitative approaches in the acquisition of voice of customer (VOC) and voice of stakeholder (VOS) and its purpose, and provides recommendations on the use of the applicable tools and methods.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 69
Supersedes	ISO/DIS 16355-2 : 60.00 (2017)