Table of Contents

Foreword
1 Scope
2 Normative references
3 Terms and definitions
4 Abbreviated terms
5 Conformance
6 Relationship between the cloud service agreement
   and cloud SLAs
7 Cloud SLA Management
8 Role of cloud service level objectives, cloud service
   qualitative objectives, metrics, remedies, and
   exceptions in the cloud SLA
9 Cloud SLA components
10 Cloud SLA content areas and their components
Bibliography

Abstract

Describes the core conformance requirements for service level agreements (SLAs) for cloud services based on ISO/IEC 19086-1 and guidance on the core conformance requirements.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1