Table of Contents

Foreword<br>Introduction<br>1 Scope<br>2 Normative references<br>3 Terms and definitions<br>4 Conformance<br>5 Quality models framework<br>Annex A (informative) - Context of using the model and<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;different IT service types<br>Annex B (informative) - IT service quality life cycle<br>Annex C (informative) - Comparison with the quality<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;models in ISO/IEC 25010 and ISO/IEC 25012<br>Annex D (informative) - Definitions of the quality in<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;use characteristics and sub-characteristics<br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;from ISO/IEC 25010<br>Annex E (informative) - Feedback on this document<br>Bibliography

Abstract

Pertains to IT services that support the needs of an individual user or a business.

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Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1