Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Sourcing strategy and understanding the core business context
5 Sourcing process in FM
6 Facility service provision
7 Main characteristics of FM agreements
8 Common considerations in agreements
9 Preparation and development of an agreement
10 Measure service provision performance
Annex A (informative) - Example of requirements for a service
Annex B (informative) - Example of business case content
Annex C (informative) - Structure of an agreement - General clauses
Annex D (informative) - Service level agreements - Benefits,
        preparation and structure of an agreement (SLA clauses)
Bibliography

Abstract

Gives guidance on sourcing and development of agreements in facility management (FM).

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 267
Supersedes	ISO/DIS 41012 : 60.00 (2017) ISO 41012 : 1ED 2017