Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Benefits of a phased approach
5 Approach
6 Overview of implementation phases
7 Taxonomy of each phase
8 Post-implementation
Annex A (informative) - Project initiation and business
        case development
Annex B (informative) - Three phases of the implementation
        project
Annex C (informative) - Developing policies
Annex D (informative) - Documentation management
Annex E (informative) - Templates
Bibliography

Abstract

This part of ISO/IEC 20000 provides guidance for an approach to implement an SMS that can fulfil the requirements specified in ISO/IEC 20000-1:2011.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	ISO/IEC JTC 1