Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and Definitions
4 Guiding principles
5 Business-to-consumer electronic commerce
  transaction system
6 Single-phase processes
7 Multi-phase processes
8 Maintenance and improvement
Annex A (informative) - Customer satisfaction and consumer
        needs in the B2C ECT context
Annex B (informative) - Supplementary references
Annex C (normative) - Guidance on information provision
Annex D (informative) - Guidance concerning an organization's
        B2C ECT Code
Bibliography

Abstract

Specifies guidance for planning, designing, developing, implementing, maintaining and improving an effective and efficient business-to-consumer electronic commerce transaction (B2C ECT) system within an organization.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	TC 176
Supersedes	ISO/DIS 10008 : 60.00 (2013)