Table of Contents

Foreword
Introduction
1 Scope
2 Normative references
3 Terms and definitions
4 Overview of the exemplar Process Assessment Model
5 The process dimension and process performance
  indicators (Level 1)
6 Process capability indicators (Level 1 to 5)
Annex A (informative) - Conformity of the exemplar
        Process Assessment Model
Annex B (informative) - Input and output characteristics
Annex C (informative) - Process Capability for
        ISO/IEC 20000-1 requirements
Bibliography

Abstract

Describes an exemplar PAM that meets the requirements of ISO/IEC 15504-2 and that supports the performance of an assessment by providing indicators for guidance on the interpretation of the process purposes and outcomes as defined in ISO/IEC TR 20000-4 and the process attributes as defined in ISO/IEC 15504-2 and gives guidance, by example, on the definition, selection and use of assessment indicators.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1