Table of Contents

Foreword <br>Introduction <br>1 Scope<br>2 Normative references <br>3 Terms and definitions<br>4 Service management system general requirements<br>5 Design and transition of new or changed services<br>6 Service delivery processes <br>7 Relationship processes <br>8 Resolution processes<br>9 Control processes<br>Annex A (informative) - Interfaces between processes <br>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and integration of processes with SMS<br>Bibliography

Abstract

Specifies guidance on the application of service management systems (SMS) based on the requirements in ISO/IEC 20000-1.

General Product Information

Published
Document Type	Standard
Status	Current
Publisher	International Organization for Standardization
Pages
ISBN
Committee	JTC 1